Responsible Gaming

At Stay, we are committed to promoting responsible gaming and creating a safe entertainment environment for all our players. We recognize that gambling should be fun and enjoyable, and we provide tools and resources to help you maintain control over your gaming activities.

Our Commitment to Player Safety

We at Stay take responsible gaming seriously and have implemented comprehensive measures to protect our players. Our platform includes various safeguards and support systems designed to prevent gambling-related harm and promote healthy gaming habits.

Our responsible gaming approach includes:

Providing self-limitation tools and deposit controls
Offering reality check notifications and session reminders
Supporting self-exclusion options for players who need a break
Training our customer support team to identify problematic gambling behaviors
Partnering with professional organizations that specialize in gambling addiction support

Player Control Tools

Deposit Limits

At Stay, we offer flexible deposit limit options to help you manage your spending. You can set daily, weekly, or monthly limits on your account, and these restrictions will prevent you from exceeding your predetermined amounts. Our system automatically enforces these limits, and any increases require a 24-hour cooling-off period before taking effect.

Session Time Management

We provide session time limits and reality check features to help you monitor your gaming duration. Our Stay platform can send you regular notifications about how long you've been playing, allowing you to make informed decisions about continuing your gaming session.

Loss Limits and Wagering Controls

Our loss limit feature enables you to set maximum amounts you're comfortable losing over specific time periods. Once you reach these limits, our Stay Casino system will restrict further gameplay until the limit period resets or you modify your settings during the cooling-off period.

Self-Exclusion Options

We at Stay understand that sometimes players need to take a complete break from gambling. Our self-exclusion program allows you to temporarily or permanently exclude yourself from accessing your account and receiving our promotional materials.

Self-exclusion options include:

24-hour cooling-off periods for immediate breaks
Weekly or monthly exclusions for longer breaks
Six-month temporary exclusions with professional support resources
Permanent self-exclusion with comprehensive account closure
Cross-platform exclusion coordination with other Hollycorn N.V. properties

Recognizing Problem Gambling

At Stay, we encourage players to be aware of warning signs that may indicate problematic gambling behaviors. These signs include spending more money than planned, chasing losses, gambling as an escape from problems, or feeling anxious when unable to gamble.

Warning Signs to Monitor

Our Stay Casino team encourages players to watch for these behavioral patterns:

Spending more time or money gambling than originally intended
Borrowing money or using credit to fund gambling activities
Lying to family or friends about gambling habits or losses
Feeling restless or irritable when trying to cut down on gambling
Using gambling as a way to escape from personal problems or negative emotions
Attempting to win back losses by gambling more frequently or with larger amounts

Professional Support Resources

We at Stay maintain partnerships with leading organizations that provide professional gambling addiction support and counseling services. These resources are available to our players and their families free of charge.

Recommended support organizations include:

GamCare - Provides free information, advice, and support for anyone affected by gambling problems
Gamblers Anonymous - Offers fellowship and support through peer group meetings
BeGambleAware - Delivers evidence-based information and support services
Gambling Help Online - Provides 24/7 online counseling and chat support
National Problem Gambling Helpline - Offers confidential telephone counseling services

Underage Gaming Prevention

Our Stay platform strictly prohibits underage gambling and employs robust age verification measures during the registration process. We use advanced identity verification systems and regularly audit our procedures to ensure compliance with legal requirements.

We implement the following underage prevention measures:

Mandatory identity document verification for all new accounts
Database cross-referencing to verify age and identity information
Regular monitoring of player behavior patterns that might indicate underage access
Immediate account suspension and investigation when underage gambling is suspected
Cooperation with regulatory authorities on underage gambling prevention initiatives

Getting Help and Support

At Stay Casino, we encourage open communication about responsible gaming concerns. Our customer support team is trained to provide assistance and direct players to appropriate resources when needed. You can contact us at support@Stay Casino.com or through our 24/7 live chat service.

For new players looking to get started with safe gaming practices, our Stay login process includes responsible gaming settings that can be configured from day one.

We at Stay are committed to continuous improvement of our responsible gaming measures and welcome feedback from players, regulators, and advocacy organizations to enhance our player protection programs.

Content updated: April 21, 2026